Terms and Conditions of Business

Terms and Conditions of Business

Chelmsford Detectives

Chelmsford Detectives' terms and conditions of business

Riding Research Ltd T/A Chelmsford Detectives

Terms and Conditions of Business for Chelmsford Detectives

Terms, Conditions and Cancellation Policy

  1. General
    • 1.1 These terms and conditions of contract constitute the sole agreement between Riding Research Ltd T/A Chelmsford Detectives ("the Provider") and the Client in connection with all and any services provided by the Provider to the Client.
    • 1.2 No variation in these terms shall be effective unless notified by the Provider to the Client in writing.
    • 1.3 The Provider is a firm of private detectives and investigators and provides services including, but not limited to, tracing, surveillance, asset location, pre-employment checks, vehicle tracking, and process serving. All services provided by the Provider are provided in accordance with these terms and conditions.
    • 1.4 These terms and conditions shall be governed by English law and any dispute arising out of or in connection with them shall be determined by the English courts.
    • 1.5 This agreement constitutes the sole agreement between the Provider and the Client in relation to any services to be provided to the Client by the Provider.
    • 1.6 Because of the nature of surveillance work, the Provider cannot offer any guarantee or warranty that its work will be successful and does not do so.
  2. Services
    • 2.1 Prior to the commencement of work, the Provider and the Client shall agree what services the Client is to purchase and the Provider is to provide.
    • 2.2 The Provider shall commence work at a time to be agreed following consultation with the Client.
    • 2.3 The Provider makes no promise or warranty that the provision of the services will be uninterrupted, but will endeavour to provide the services as quickly as the circumstances of the individual case permit. Unless specifically agreed, time is not of the essence of the contract for the delivery of the agreed services.
    • 2.4 The delivery of the services shall be deemed to be complete either when the objective of the services has been achieved or when the Provider deems that delivery is complete.
    • 2.5 The Provider accepts no liability nor can it be held responsible for the loss of a subject whilst on surveillance.
  3. Payment
    • 3.1 Services must be paid for in advance and the Provider shall not be obliged to commence work until cleared funds are in its possession.
    • 3.2 The agreed charge for the services is exclusive of disbursements and other expenses incurred by the Provider during the performance of the services and these will be charged separately. Disbursements and other expenses will include the use of public transport, undercover expenses incurred during undercover work, fees and charges incurred in attending public or private functions necessary for the performance of the services, video editing, any other taxes, charges or tariffs necessarily incurred during the provision of the services, and any other expenses agreed in advance by the Client. A Client who has paid for these services by credit or debit card irrevocably authorises the Provider to charge the same card for any expenses due which have not been pre-paid.
    • 3.3 The Client agrees to indemnify the Provider against any damages, costs, other charges, and in respect of any additional service time incurred as a consequence of providing the services. If for any reason the Provider is unable to perform and/or deliver the services to the Client, a refund in full (if no services have been delivered) or in part (if partial services have been delivered) will be provided within 7 days after the Provider agrees to provide it.
    • 3.4 Any dispute in relation to any amount charged by the Provider must be notified to the Provider by the Client within 60 days of such charge being made. In the absence of notification in accordance with this paragraph, any charges made will be deemed to have been accepted for all purposes, and you consequently release the Provider from all and any liability and/or claim resulting from any such charging error or discrepancy.
  4. Default and Termination
    • 4.1 In the event that any sum due from the Provider to the Client remains unpaid for 7 days or more after the delivery of the Provider's invoice, the Provider may at its sole discretion terminate this agreement by informing the Client of its decision so to do.
    • 4.2 In the event that any sums remain outstanding under clause 4.1 above, irrespective of whether or not the Provider terminates this agreement, the Provider shall be entitled to charge interest on all monies outstanding at the rate of 2% per calendar month or part thereof from the date of invoice until payment.
    • 4.3 In the event that the Provider brings legal proceedings and/or takes any other recovery action against the Client to recover any monies due under this contract, including interest, the Client will indemnify the Provider against all and any legal, court and other costs incurred during or as part of the recovery process.
    • 4.4 Either party may terminate this agreement upon notice in writing if the other is in breach of any material obligation contained in these terms which (if the same is capable of being remedied) is not remedied within 7 days of written notice to the other party so to do.
    • 4.5 Either party may terminate this agreement forthwith upon giving written notice of its intention to do so to the other party if either party becomes bankrupt or makes a voluntary arrangement with its creditors or if in relation to either party an administration order is made or a receiver or administrative receiver appointed over any of its assets or undertaking or if, in the case of a limited company, a resolution or petition to wind it up is passed or presented or if a winding up order is made or if any other similar or analogous procedure in relation to either party is undertaken.
    • 4.6 In the event of any termination of this agreement howsoever occasioned, the right of the Provider to be paid for the services shall not be affected and upon termination by the Provider in accordance with the terms of this clause, all services agreed to be provided shall be deemed to have been provided whether provided or not.
  5. Cancellation and Refunds
    • 5.1 Where Chelmsford Detectives has been instructed to commence a service of any kind, and a payment has been made by the client, these monies are nonrefundable in full once Chelmsford Detectives has commenced work on the client's instructions.
    • 5.2 Any refund made or offered by Chelmsford Detectives will be limited by funds available after any direct or indirect liability incurred by Chelmsford Detectives, including time used for the purpose of meetings, consultations, travel or preparation, has been covered.
    • 5.3 If no work has been commenced by Chelmsford Detectives, and it is agreed by Chelmsford Detectives that a refund can be made, a refund less 25% administration fee will be made.
    • 5.4 If a refund is not considered optional by Chelmsford Detectives a credit of the hours or tracking days may be offered and available to the client for 6 months from the date of original payment.
  6. Notices
    • For the purposes of these terms and conditions, the address at which notices can be left or to which notices can be sent by post is Riding Research Ltd 140 Nottingham Road, Nottingham, NG9 8AR. The Provider's business phone number is {LocalBranch.Phone}. The Provider's business email address is mail@chelmsforddetectives.co.uk.

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Nationwide Client Comments

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About Chelmsford

Chelmsford Detectives have been operating in Chelmsford and the South East for almost 20 years.

  • Chelmsford has a vibrant nightlife scene with many nightclubs, pubs, wine bars and restaurants in the town centre area, particularly in Duke Street, Moulsham Street, the town centre end of Baddow Road and the bottom section of Springfield Road.
  • Chelmsford is the county town of Essex, England and is located in the London commuter belt.
  • Chelmsford is located 32 miles (51 km) northeast of Charing Cross in London.
  • Chelmsford is steeped in history and was one of the original settlements of Roman Great Britain.
  • Chelmsford has a population of roughly 120,000 and is still growing.
  • Chelmsford is a modern, well placed town that has a large number of commuters who work in the City of London financial sector.
  • Chelmsford is surrounded by many small villages that retain their original charm, examples of these are Danbury, Writtle, Good and High Easter,
  • Chelmsford is surrounded by many small villages that retain their original charm, examples of these are Roxwell, Mashbury, Chignal Smealy, Broomfield,
  • Chelmsford is surrounded by many small villages that retain their original charm, examples of these areGreat and Little Baddow, Great and Little Waltham.
  • Chelmsford is surrounded by many small villages that retain their original charm, examples of these are Pleshey and Bicknacre.
  • Suburbs within Chelmsford have retained their historical names including: Moulsham, Widford and Springfield, plus the newer Chelmer Village.
  • Chelmsford is the 36th largest settlement in the United Kingdom.
  • In 2007, the Channel 4 programme 'Location, Location, Location' voted Chelmsford as the 8th best place to live in the UK.
  • Chelmsford is at the geographic and political centre of Essex and has been the county town since 1215.
  • Chelmsford is the location of the headquarters of Essex County Council at County Hall on Market Road.
  • Chelmsford is the headquarters of Chelmsford Borough Council on Duke Street.
  • The headquarters of Essex Police are also located in the town.
  • Chelmsford is largely a commercial town which employs around 80,000 people.
  • Chelmsford has two medium-sized shopping centres, High Chelmer and The Meadows.
  • Chelmsford has two retail parks, Riverside and Chelmer Village.
  • Several years ago Chelmsford was labelled a mere clone town; however new developments are proving the statement wrong, with new business opportunities around the town.
  • Chelmsford's central Essex location and good public transport links make the town ideal for revellers to visit from surrounding areas.
  • Chelmsford railway station dates from around 1885 and is in the town centre.
  • Around 14,000 commuters travel to London Liverpool Street daily by rail making Chelmsford the busiest station outside of London.
  • Services from Chelmsford railway station operate to London Liverpool Street and Ipswich, Clacton, Harwich, Braintree and Norwich, with twice hourly daytime services to Peterborough and Lowestoft.

Chelmsford Detectives

Professional, efficient and discreet private investigations in 158 UK cities, backed by an extensive UK network. Chelmsford Detectives serve Chelmsford and localities throughout the South East.

Since 1999, Chelmsford detectives have consistently supplied both private and corporate clients with the evidence they need for peace of mind and clarity.





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If you have any questions about our private investigations services in Chelmsford, or private detective packages, then don't hesitate to call our friendly team on 01245 898 702 or contact us via the website.

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4th Floor, Victoria House, Victoria Road, Chelmsford, CM1 1JR

Serving Chelmsford, Chignall, Boreham, Sandon, Roxwell and all areas in and around the South East